MyLausanneTerms and conditions
These terms apply to the promotion packs (Essentiel, Standard, Premium) bought by event organisers. Submitting an event so that it is listed for free commits you to nothing.
Who sells
Deniz Geçer, sole proprietorship running MyLausanne, Rue de la Faïencerie 13, 1227 Carouge GE, Switzerland · [email protected]. The seller is not registered for VAT: prices are without VAT.
The packs and their price
What each pack includes (the posts and their dates) and its price of the day are shown in the « Submit an event » form and on the payment page. Prices follow MyLausanne's measured audience; the price shown when you order is firm. Each pack needs a minimum notice before the event, shown in the form.
Order and payment
You order by choosing a pack in the form, ticking these terms and paying online (card, TWINT, Apple Pay or Google Pay, through our payment provider Stripe): the contract is made at payment. We then check your event before publishing it; if we do not publish it, you are refunded in full. Nothing is published before. You get a receipt by e-mail, then the schedule of your posts.
Your content
We publish your event's information as checked: nothing is invented or exaggerated. You guarantee you hold the rights to the images and texts you send us. The videos are made from this information; if a post does not suit you, write to us: we correct or remove it, and a removed post is refunded. We may refuse or adapt content that is unlawful, misleading or against our line; refused content is refunded in full.
Advertising, labelled
Every promotion is labelled « Partner », on the image and in the text, in the app, on this site and on our social accounts: advertising must be recognisable.
Audience
The audience figures we give are measured, never promised: no number of views, clicks or tickets is guaranteed. You get a report with the figures two days after the event.
Cancellation and refunds
You may cancel by e-mail until the day before the first planned post: you are refunded in full. After that, posts already made are not refunded, the remaining ones are. If your event is cancelled or moved, tell us: we adapt the coming posts or refund them. If a post cannot go out because of us, including an Instagram or TikTok outage, we reschedule it with your agreement or refund it. Refunds go to the payment method used.
Liability
Our liability is limited to the price paid for the pack, except for intent or gross negligence. We are not liable for how third-party platforms work (Instagram, TikTok, app stores).
Personal data
Your name, e-mail and payment are handled as described in our privacy policy. Card data is handled by Stripe; we never see it. Privacy.
Governing law
These terms are governed by Swiss law. Place of jurisdiction: the courts of the canton of Geneva, subject to mandatory places of jurisdiction.